This Privacy Policy sets out how DEIA COSMETICS PTY LTD (‘we’, ‘our’ or ‘us’) protects the privacy of your personal information. It sets out how we collect, use and disclose personal information provided to us through the use of our website, www.deiacosmetics.com (the Site).

We recognise the importance of respecting your privacy and are committed to protecting the privacy of the personal information provided to us by you.  

Please note this Privacy Policy and all personal information collected and otherwise dealt with by us is subject to the Privacy Act 1988 (Cth) (‘Privacy Act’) and the Australian Privacy Principles (‘APP’) contained in Schedule 1 of the Privacy Act, as amended from time to time.  

2.1 The purpose of this Privacy Policy is to: 

1. clearly communicate our personal information handling practices; 
2. enhance the transparency of our information collection processes; and 
3. give individuals a better understanding of the sort of personal information that we hold, and the way that we may use or disclose that personal information in the ordinary course of conducting our business. 

3.1 By accessing or using our Site, when you purchase products from or by us, or by agreeing to our Terms and Conditions of Service, you acknowledge that you have had the opportunity to read this Privacy Policy. You also acknowledge and consent to the collection, use, holding and disclosure of personal information supplied to us by you, or on your behalf by a third party. 

3.2 If you provide us with personal information of a third party individual, for example if you buy a product on behalf of someone else, you will be responsible for informing the individual of the existence of this Privacy Policy and obtaining their consent for their personal information to be provided to us for the purposes indicated in this Privacy Policy or as otherwise indicated at the time of collection. 

In this Privacy Policy, “personal information” has the same meaning as defined by section 6 of the Privacy Act:

“information or an opinion about an identified individual, or an individual who is reasonably identifiable: 

(a) whether the information or opinion is true or not; and

(b) whether the information or opinion is recorded in material form or not.”

Personal information may include, amongst other things, your name, date of birth, gender, address (including previous addresses), information about you (including medical information), contact telephone numbers, e-mail addresses, bank account and credit card or debit card details, information about the products you have purchased, ordered, obtained or inquired about, your views, preferences, and insights about our business, products or services, and your behaviour information and characteristics that may be derived from the data we already have about you including from your past behaviours, preferences and activities. 

5.1 When you visit our Site, we collect certain information about your device, your interaction with our Site, and information necessary to process your purchases. This will include some information that is personal information (as defined above in section 4 of this Privacy Policy).

5.2 We collect personal information from you in numerous ways, including for example when you: 

1. visit or use our Site or our social media channels; 
2. correspond with us in-person or via telephone, email, mail or directly through our Site; 
3. make a purchase(s) from us or enquires about our products with us; 
4. make a payment to us;  
5. provide us with personal information, including for example allowing information on social media to be shared with us; 
6. sign up for a promotion or competition; 
7. subscribe to receive marketing communications from us; 
8. create a customer account or sign-up to our loyalty program; 
9. vote in polls or otherwise express an opinion on our Site or social media channels; or 
10. subscribe to participate in one of our online forums or communities. 

5.3 We may also collect personal information about you from third parties or where we are required to do so by law. 

5.4 We do not generally take steps to: 

1. verify personal information about any individual disclosed to it; or 
2. seek additional personal information about any individual on the basis of information disclosed to it, 

except in circumstances where it is reasonably necessary for us to do so or as may be required by law. 

5.5 We note that in certain circumstances, if you do not consent to the use of your personal information as outlined in this Privacy Policy or at the time of collection, you should not access our Site and we might not be able to provide you with our products or services. 

6.1 Any personal information collected by us will be used for the purpose for which it was given to us, for purposes which are directly related to those purposes, for purposes which you have otherwise consented to, or otherwise in accordance with the Privacy Act, or this Privacy Policy. 

6.2 Deia Cosmetics may use your personal information for purposes, including the following: 

1. to verify your personal information, authenticate payments and/or process orders; 
2. to provide you with our products and/or services; 
3. to arrange for delivery of products purchased by you; 
4. to process exchange or returns of products; 
5. to monitor or improve the quality and standard of service provided to you by us;  
6. to notify you of any updates to our Site, our products, special offers, discounts, promotions and events that may be of interest to you; 
7. to provide customer support and respond to your requests, feedback or complaints; 
8. to send promotional, marketing or other information about our products, services and/or events, unless you instruct us not to; 
9. to enable you to participate in customer loyalty schemes and manage memberships; 
10. to process any inquiries you have about us or our products; 
11. to provide information to our third party agents to take actions of make enquiries in relation to our products and/or services;  
12. to protect you and us against fraudulent transactions; or 
13. to develop products, branding or marketing strategies.

6.3 If you do not provide any information requested, we may not be able to either provide you with information about our products or to fulfil one or more other purposes of collection of your personal information such as fulfilling an order that you place with us. 

7.1 To ensure we are meeting the needs and requirements of our Site users, to customise your experience at our Site and to continue to develop the services and products on our Site, we may collect aggregated information through the use of cookies. We may use cookies to collect data about your visit (such as particular web pages viewed, IP addresses, operating systems and browser software)  

7.2 You may control, refuse and/or delete cookies by using the appropriate setting on your browser as you wish, however, if you do so you may not be able to access portions of our website. 

8.1 We may contact you using the contact details, which you provide to us in order to provide you with direct marketing communications about our products and services, in accordance with the law. 

8.2 You may opt-out of receiving direct marketing communications from us at any time by contacting us at info@deiacosmetics.com or by any functionality within such communications. 

9.1 By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

9.2 If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

9.3 For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

10.1 We may disclose personal information it holds to: 

1. our directors, officers, employees and other associated companies or related entities or organisations; 
2. our contracted service providers; 
3. credit card providers, credit reporting and fraud checking agencies; 
4. government, regulatory and law enforcement agencies where the disclosure is required or authorised by law; 
5. our professional advisors, including our accountants, auditors and lawyers; 
6. third party sponsors or co-sponsors of promotions on our Site. Only information collected during a promotion will be disclosed to these parties; or 
7. third parties when we contract out some of our functions and activities, such as delivery of products. In these circumstances, we prohibit third parties from using your personal information, except for the specific purpose for which we supply it. 

10.2 Where applicable, we may handle or disclose personal information relying on applicable exemptions under the Privacy Act, including but not limited to, the related bodies corporate exemption and the employee exemption. 

11.1 In the event that we hold personal information and you believe that any of the information we hold about you is inaccurate, out of date or incomplete, please notify us by email at info@deiacosmetics.com

11.2 You should provide us with any updates and changes to your information, including any changes to your postal or e-mail address to ensure that your orders are shipped to the correct address and that we can contact you about your order if necessary.  

If you would like access to your personal information, please contact us by email at info@deiacosmetics.com

13.1. Our website may contain links to other third party websites. These links are provided as a convenience to you. We are not affiliated with these external websites and accordingly we have no control over, and are not responsible for: their content, activities, privacy practices, policies or actions of these third party websites. This Privacy Policy does not cover links to external websites. 

13.2 You should carefully review the privacy policies or other policies of any third party websites and contact the operators of those websites if you have any questions about their use of your information. We cannot be, and are not, responsible for any third party, or its affiliates or agents, failing to collect, use, hold or disclose your personal information in accordance with such third party’s privacy policy, or any contractual, legal or regulatory obligations to which such third party, its affiliates or agents, may be subject to. 

14.1 You can withdraw your consent to our collection or processing of your personal information. You can do so by contacting us or, if applicable, by opting out of direct marketing communications by following the instructions in those communications. If you withdraw your consent to the use of your personal information, you may not have access to our Site and we might not be able to provide you with our services or products. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure. 

15.1 We reserve the right to modify any part of the Privacy Policy. 

15.2 Any update, change or a new version of the Privacy Policy will be posted on the Site. Any changes are effective immediately upon posting to, or removal from, our Site. 

15.3 It is your responsibility to check this page periodically for changes to the Privacy Policy. Your continued access to, or use of our Site constitutes your acceptance of any changes to the Privacy Policy. If you do not agree to any changes to our Privacy Policy, then you should stop using our Site.

15.4 The Privacy Policy that applies to your access or use of the Site are the Terms in effect at the most recent time you accessed or used the Site.

Any questions about this Privacy Policy should be sent to us at info@deiacosmetics.com

If you have any enquiries about this Privacy Policy or wish to make a complaint about a matter relating to privacy please contact us using the details by email at info@deiacosmetics.com

We will investigate and consider any complaint received by us and a response will be provided to you as soon as reasonably practicable. 

If you are not satisfied with the way in which we handle your inquiry or complaint in regard to your personal information, if applicable, you may contact the Office of the Australian Information Commissioner (“OAIC”). Contact details for the OAIC can be found at www.oaic.gov.au.